Frequently Asked Questions What is the VMS? What does the VMS stand for? Who uses the VMS? Who runs the VMS? What does VMS do? How Do I Access VMS? What ways do I have of accessing VMS? Do I need any special hardware or software for internet access? How do I get a user id and password? How can I get my password reset? Who initially registers my Valuation Firm on to the service? What if I need to speak to someone about a valuation request? If I have a concern or a problem regarding a request, who do I contact? If I have a technical problem who do I contact? What are the costs for using VMS? Does the valuation firm have to pay for using the service? What does the valuation firm have to pay for? Is the system easy to use? I’m a new user to VMS. How do I find out more about using it? Who sets up my agreed SLAs and fees? What documentation is available to the Valuer to learn how to set up the organisational details on the system? What documentation is available to the Valuer to learn the system? How will I know if a lender has requested a valuation? How does VMS improve my valuation response times? How does VMS keep the costs of valuations down? Can I get any printouts out of the service? The printed valuation summary doesn’t fit in the page? I can’t upload the valuers report? I can’t find a valuation in the system? Is the valuer’s signature still needed for completing valuations? How do I find out who requested a valuation, or who completed it? How can I change the valuation due date? I can’t access a particular section/do a particular action, as I don’t have the permission? How can I amend a valuation? Typical Technical Issues What about access security? What happens if the service fails? What happens if I lose my internet connection, e.g. my ISP goes down? What are the hours of service operation? Who to contact in case of VMS technical problems? Helpful tips on how to resolve logon problems What will I do if I am having problems accessing the VMS main page (e.g. Page cannot be displayed error)? Instructions on how to clear your browser’s cache Guide on how to make VMS the default home page of your browser Reminders on how to resolve logon problems due to password failure